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§ 1-9-120. Grievance procedures for foster parents and foster children

Oklahoma Statutes AnnotatedTitle 10A. Children and Juvenile CodeEffective: November 1, 2018

Oklahoma Statutes Annotated
Title 10a. Children and Juvenile Code
Article 1. Oklahoma Children's Code
Chapter 9. Programs, Contracts and Administrative Provisions
Effective: November 1, 2018
10A Okl.St.Ann. § 1-9-120
§ 1-9-120. Grievance procedures for foster parents and foster children
Currentness
<Text as amended by Laws 2018, c. 40, § 2. See also, text as amended by Laws 2023, c. 28, § 2.>
A. The Office of Client Advocacy and child-placing agencies shall each establish grievance procedures for foster parents with whom the Department of Human Services or child-placing agencies contract and for foster children in Department custody. The Office of Client Advocacy shall work with the Office of Juvenile System Oversight to track foster parent or foster child complaints through the grievance procedures and ensure a resolution of the complaint.
B. The procedures established shall contain the following minimum requirements:
1. Resolution of disputes with foster parents or foster children shall be accomplished quickly, informally and at the lowest possible level, but shall provide for access to impartial arbitration by management level personnel within the central office;
2. Prompt resolution of grievances no more than sixty (60) days after receipt of the grievance or complaint; and
3. Notification to all foster parents and foster children if age-appropriate upon placement of a child about the grievance procedures and how to file a complaint.
C. The Office of Client Advocacy and child-placing agency shall designate one employee at the central office to receive and process foster care grievances received by the Office of Juvenile System Oversight.
D. The Office of Client Advocacy and child-placing agency shall maintain records of each grievance filed as well as summary information about the number, nature and outcome of all grievances filed. The Office of Client Advocacy and the Office of Juvenile System Oversight shall compile an annual report for the Oklahoma Legislature that details the number of complaints received, the number of complaints resolved, the nature of the complaints and any other information requested by the Legislature. Agencies shall keep records of grievances separate and apart from other foster parent or foster child files. A foster parent, former foster parent, or a foster child or former foster child shall have a right of access to the record of grievances such person filed after the procedure has been completed.
E. 1. Each foster parent or foster child shall have the right, without fear of reprisal or discrimination, to present grievances with respect to the providing or receiving of foster care services.
2. The Department of Human Services shall promptly initiate a plan of corrective discipline including, but not limited to, dismissal of any Department employee or cancellation or nonrenewal of the contract of a child-placing agency determined by the state agency, through an investigation to have retaliated or discriminated against a foster parent or foster child who has:
a. filed a grievance pursuant to the provisions of this section,
b. provided information to any official or Department employee, or
c. testified, assisted, or otherwise participated in an investigation, proceeding or hearing against the Department or the child-placing agency.
3. The provisions of this subsection shall not be construed to include any complaint by the foster parent or foster child resulting from an administrative, civil or criminal action taken by the employee or child-placing agency for violations of law or rules, or contract provisions by the foster parent.

Credits

Laws 1996, c. 353, § 13, eff. Nov. 1, 1996; Laws 1997, c. 389, § 17, eff. Nov. 1, 1997; Laws 1999, c. 396, § 14, emerg. eff. June 10, 1999. Renumbered from Title 10, § 7213 and amended by Laws 2009, c. 233, §§ 105, 312, emerg. eff. May 21, 2009; Laws 2014, c. 257, § 5, eff. Nov. 1, 2014; Laws 2018, c. 40, § 2, eff. Nov. 1, 2018.
10A Okl. St. Ann. § 1-9-120, OK ST T. 10A § 1-9-120
Current with emergency effective legislation through Chapter 257 of the Second Regular Session of the 59th Legislature (2024). Some sections may be more current, see credits for details.
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