Order of the Commission Related to Caller ID Unblocking
NY-ADR
1/2/19 N.Y. St. Reg. PSC-01-19-00013-P
NEW YORK STATE REGISTER
VOLUME XLI, ISSUE 1
January 02, 2019
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
I.D No. PSC-01-19-00013-P
Order of the Commission Related to Caller ID Unblocking
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Commission is considering the petition of Suffolk County requesting that telephone companies unblock caller ID information for calls made to its 311 Call Center.
Statutory authority:
Public Service Law, section 94
Subject:
Order of the Commission related to caller ID unblocking.
Purpose:
To require telephone companies to unblock caller ID on calls placed to the 311 municipal call center in Suffolk County.
Substance of proposed rule:
The Public Service Commission (Commission) is considering a petition, filed on October 22, 2018, by Suffolk County requesting that telephone companies unblock caller ID information for calls made to its 311 Call Center.
The petition concerns the County’s new 311 Call Center (311 Call Center) for certain towns within the County. The 311 Call Center will launch in early 2019 and will provide consolidated access to non-emergency municipal services and information to Suffolk County’s 1.5 million residents.
The 311 Call Center is expected to process tens of thousands of calls a year. Although its intention is to provide non-emergency services and information, Suffolk County nonetheless anticipates inadvertent emergency calls, as well as calls which may escalate into emergencies, will be made to the 311 Call Center. In those instances, Caller ID information can prove essential in rapidly and effectively addressing such emergencies. Unblocking the Caller ID information will also enable 911 operators to redial callers routed from the 311 Call Center in the event of disconnections.
Currently, Caller ID information is unavailable as it is considered private information. Telephone corporations offer customers per-call and/or per-line blocking services (with respect to Caller ID information) in order to protect customer privacy. The County submits that the Commission has previously authorized the unblocking of Caller ID information for 311 Call Centers in New York City and in the Town of North Hempstead, justifying such decisions as a matter of public safety, and the County’s current petition presents similar circumstances.
The County has requested an order from the Commission directing telephone corporations, which deliver calls to the Suffolk County 311 Call Center and provide Caller ID blocking services, to unblock the transmission of customer name and number on such 311 calls.
The full text of the petition and the full record of the proceeding may be reviewed online at the Department of Public Service web page: www.dps.ny.gov. The Commission may adopt, reject, or modify, in whole or in part, the action proposed and may resolve related matters.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:
John Pitucci, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Kathleen H. Burgess, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: [email protected]
Public comment will be received until:
60 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(18-C-0541SP1)
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