To Make the Uniform Statewide Customer Satisfaction Survey Permanent
NY-ADR
7/8/20 N.Y. St. Reg. PSC-27-20-00003-P
NEW YORK STATE REGISTER
VOLUME XLII, ISSUE 27
July 08, 2020
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
I.D No. PSC-27-20-00003-P
To Make the Uniform Statewide Customer Satisfaction Survey Permanent
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Public Service Commission is considering a Staff recommendation from the May 14, 2018 DPS Staff Report, to permanently implement a uniform statewide customer satisfaction survey.
Statutory authority:
Public Service Law, sections 37, 66, 80, 89-c and 111
Subject:
To make the uniform statewide customer satisfaction survey permanent.
Purpose:
To encourage consumer protections and safe and adequate service.
Substance of proposed rule:
The Commission is considering a recommendation from the May 14, 2018 Staff Report to implement a uniform statewide customer satisfaction survey to be conducted by major investor owned utilities as directed in its August 4, 2017 Order in this proceeding.
The goal of the survey is to establish a uniform measurement of customer satisfaction. The survey would commence January 2019 as a pilot which would be revisited by the parties after one year to discuss further steps. The Commission also directed Brooklyn Union Gas Company d/b/a National Grid NY and KeySpan Gas East Corporation d/b/a National Grid in its December 16, 2016 Order (Cases 16-G-0058, et al.) to convene a meeting with interested parties and align their current survey methodologies. This process was subsumed under this case with the same deadlines.
The full text of the Staff Report and Proposal on the Uniform Statewide Customer Satisfaction Survey and the full record of the proceeding may be reviewed online at the Department of Public Service web page: www.dps.ny.gov. The Commission may adopt, reject or modify, in whole or in part, the action proposed and may resolve related matters.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:
John Pitucci, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Michelle Phillips, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: [email protected]
Public comment will be received until:
60 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(15-M-0566SP3)
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