Elimination of Internal Audits of Wholesale Performance Metrics
NY-ADR
7/14/21 N.Y. St. Reg. PSC-28-21-00013-P
NEW YORK STATE REGISTER
VOLUME XLIII, ISSUE 28
July 14, 2021
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
I.D No. PSC-28-21-00013-P
Elimination of Internal Audits of Wholesale Performance Metrics
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Commission is considering a petition filed by Verizon New York Inc. that requests the removal of certain provisions of the Wholesale Quality Assurance Plan (WQAP), specifically Sections III(B)(4), IV, VI and VII, and related appendices.
Statutory authority:
Public Service Law, sections 91(1) and 94
Subject:
Elimination of internal audits of wholesale performance metrics.
Purpose:
To consider Verizon New York Inc.'s petition to eliminate requirements for certain internal audits.
Substance of proposed rule:
The Commission is considering a petition, filed by Verizon New York Inc. (Verizon) on March 8, 2021 seeking to remove certain provisions of the Wholesale Quality Assurance Plan (WQAP), revised and filed by Verizon on March 22, 2007 in accordance with the Commission’s Order Amending Performance Assurance Plan, issued on September 25, 2006, in Case No. 99-C-0949. Specifically, Verizon requests the elimination of Sections III(B)(4), IV, VI and VII, and the associated appendices, relating the WQAP’s requirement for internal audits to review the accuracy of Verizon’s reports.
Verizon states that the WQAP’s required internal audits are unnecessarily burdensome to the company and are no longer required to ensure the accuracy of its measurement and reporting of carrier-to-carrier service quality metrics. Verizon states that these audits are expensive and time consuming, and that over the past ten years they have shown discrepancy rates of only 0.2%. Verizon asserts that, if its request is granted, the WQAP will otherwise remain in place and Verizon will continue to investigate and correct, on an exceptions basis, measurement and reporting discrepancies that come to its attention as a result of customer complaints or in the course of internal management.
The full text of the petition and the full record of the proceeding may be reviewed online at the Department of Public Service web page: www.dps.ny.gov. The Commission may adopt, reject or modify, in whole or in part, the action proposed and may resolve related matters.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:
John Pitucci, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Michelle L. Phillips, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: [email protected]
Public comment will be received until:
60 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(99-C-0949SP16)
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