Revision of Customer Service Metrics
NY-ADR
6/22/16 N.Y. St. Reg. PSC-25-16-00019-P
NEW YORK STATE REGISTER
VOLUME XXXVIII, ISSUE 25
June 22, 2016
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
I.D No. PSC-25-16-00019-P
Revision of Customer Service Metrics
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Public Service Commission is considering a draft set of revised customer service metrics issued for comment by the Staff of the Department of Public Service. The proposed metrics would revise certain existing standards.
Statutory authority:
Public Service Law, sections 37, 66, 80, 89-c and 111
Subject:
Revision of customer service metrics.
Purpose:
To consider revisions to customer service metrics previously approved by the Commission.
Substance of proposed rule:
On August 15, 2013, the Public Service Commission authorized an audit of the State’s electric and gas utilities’ self-reported data concerning electric reliability, gas safety and customer service. On April 20, 2016, the Commission released the auditor’s report, which included a number of recommendations to improve utility performance in each of the three categories. As required by Public Service Law § 69(19), the subject utilities are required to file compliance plans for the report’s recommendations. The Commission, however, has commenced Case 15-M-0566 to address 288 customer service recommendations separately, because of the potential conflict between the recommendations and existing Commission Orders. On May 26, 2016, a notice was issued seeking comment on the customer service recommendations. The Commission may adopt, reject or modify, in whole or in part, the relief proposed and may resolve related matters.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:
John Pitucci, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Kathleen H. Burgess, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: [email protected]
Public comment will be received until:
45 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(15-M-0566SP1)
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