The New York State 911 Board, established pursuant to County Law § 326, is charged with assisting local governments, service suppliers, wireless telephone service suppliers and appropriate state agencies by facilitating the most efficient and effective routing of wireless 911 emergency calls; developing minimum standards for public safety answering points; promoting the exchange of information, including emerging technologies; and encouraging the use of best practice standards among the public safety answering point community. The Board is exempt from the requirements of the New York State Administrative Procedure Act, but is required to publish its proposed and final standards pursuant to the provisions of County Law § 327. This Notice is published pursuant to those provisions.

Summary of Proposed Amendments to Title 21 of the Official Compilation of Codes, Rules and Regulations of the State of New York, Parts 5201 and 5203:

At its meeting on September 29, 2009, the Board proposed amendments to Part 5201 titled “Minimum Standards Regarding Call-Taker/Dispatcher Training” to add a new training topic as part of the minimum training program and 21 NYCRR Part 5203 titled “Minimum Standards Regarding Equipment, Facilities and Security for Public Safety Answering Points” to make a minor technical correction. A minimum 45-day comment period follows this Notice, during which all interested persons and organizations are invited to comment.

For further information, contact Thomas J. Wutz, Chief, Fire Service Bureau, New York State Department of State, Office of Fire Prevention and Control, One Commerce Plaza, 99 Washington Avenue, Albany New York, 12231, phone: 518-474-6746.

Text of proposed rule:

Part 5201 of Title 21 of the Official Compilation of Code, Rules and Regulations of the State of New York, Section 5201.3 is amended to read as follows:

Section 5201.3 Basic training standards

(b) Classroom and related instruction

(1) In addition to the ESDTEP program training, all call-takers/dispatchers shall complete the following:

(i) a course of classroom instruction consisting of a minimum of 40 hours, including but not limited to, the following topics:

(a) roles and responsibilities;

(b) legal aspects;

(c) interpersonal communications;

(d) technologies;

(e) telephone techniques;

(f) call classification;

(g) radio communications;

(h) stress management;

(i) emotionally disturbed persons; and

(ii) a course of study in incident command system, to include, but not be limited to:

(a) IS-700, or the equivalent, as required by Homeland Security Presidential Directive Number Five; and

(b) ICS-100, or the equivalent, as required by Homeland Security Presidential Directive Number Five.

Part 5203 of Title 21 of the Official Compilation of Codes, Rules and Regulations of the State of New York, Section 5203.2 is amended to read as follows:

Section 5203.2. Equipment

(a) Intelligent workstations (IWS)

(1) All PSAPs shall have the ability to integrate multiple systems (CAD, IWS, and Mapping) into one operational system.

(2) All PSAPs shall have the ability to accept and process 10 digits of ANI information and 20 digits (10 ANI and 10 pANI) of ALI information.

(3) The authority shall have a written procedure for the use of a manual backup system in the case of failure of the CAD system.