Inter-carrier Telephone Service Quality Standards and Metrics

NY-ADR

6/24/09 N.Y. St. Reg. PSC-25-09-00008-P
NEW YORK STATE REGISTER
VOLUME XXXI, ISSUE 25
June 24, 2009
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
 
I.D No. PSC-25-09-00008-P
Inter-carrier Telephone Service Quality Standards and Metrics
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The PSC is considering modifications to existing inter—carrier telephone service quality measures and standards as proposed by the Carrier Working Group and recommended by Staff.
Statutory authority:
Public Service Law, section 94(2)
Subject:
Inter-carrier telephone service quality standards and metrics.
Purpose:
To review recommendations from the Carrier Working Group and incorporate appropriate modifications to the existing Guidelines.
Substance of proposed rule:
The specific modifications to the Inter-Carrier Service Quality Guidelines being considered by the Commission in this action include: administrative changes (i.e., non-process changes of a clerical nature or that correct minor errors) and process changes (i.e., additions, deletions and consolidations for specific products offered) for the following metrics:
1) Pre-Ordering Performance (PO-1-07 metric measures the average response time for a rejected query; PO-3-02 metric measures the percent of calls answered within 30 seconds; PO-4-01, PO-4-02, and PO-4-03 metrics which measure the timeliness of change management notices; PO-7-02, PO-7-03, & PO-7-04 metrics which measure the delay hours for software resolutions and test decks transactions; PO-8-02 metric measures the response time for engineering records in the provision of loop qualification information).
2) Ordering Performance (OR-1-04, OR-1-06, OR-1-08, OR-1-10 and OR-2-06, metrics measure the amount of time elapsed between the receipt and confirmation of orders processed when no facility check is required and when a facility check is required; OR-2-08, OR-2-10, and OR-3-01 metric measures the percent of rejects due to an order entry, faxed or mailed errors; OR-6-01 metric measures the percent of orders completed as ordered; OR-7-01 metric measures the percent of orders confirmed or rejected within three business days; and OR-8-01 metric which measures timeliness of acknowledgements sent).
3) Provisioning Performance (PR-1-07, PR-1-08, PR-1-12, PR-1-13 metrics measure the average number of days between the order date and the committed due date for specific products; PR-4-01 and PR-4-08 metrics measure the percent of orders completed after the due date; PR-5-04 metric measures percent of orders held or cancelled due to facilities; PR-6-02 metric measures the percent of lines installed that a trouble was found within 7 days of order completion; PR-8-02 metric measures the percent of open orders in a hold status; and PR-9-01 and PR-9-04 metrics which measure the percent of UNE Hot Cut Loop orders completed within a specific interval.)
4) Maintenance and Repair Performance (MR-2-04 metric measures the percent of subsequent trouble calls; MR-4-01 metric measures the mean time to repair; MR-4-06 metric measures out of service greater than four hours.)
5) Network Performance (NP-2-02 and NP-2-06 metrics measure the percent of Virtual collocations completed within a specific interval; NP-2-03 and NP-2-04 metrics measure the average number of business days between the order application date and completion or response date; and NP-2-07 and NP-2-08 metrics measure the average number of days between the actual completion date and the committed due date for specific collocation arrangements.)
The most recent version of the C2C Guidelines is available at: http://www.dps.state.ny.us/carrier.htm.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.state.ny.us/f96dir.htm. For questions, contact:
Leann Ayer, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Jaclyn A. Brilling, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: [email protected]
Public comment will be received until:
45 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(97-C-0139SP31)
End of Document