Telecommunications Service Quality and Reporting Requirements for Verizon New York Inc.
NY-ADR
5/23/12 N.Y. St. Reg. PSC-21-12-00008-P
NEW YORK STATE REGISTER
VOLUME XXXIV, ISSUE 21
May 23, 2012
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
I.D No. PSC-21-12-00008-P
Telecommunications Service Quality and Reporting Requirements for Verizon New York Inc.
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Commission is considering a request by the New York State Attorney General to modify Verizon New York Inc.'s Service Quality Improvement Plan.
Statutory authority:
Public Service Law, sections 91(1), 94(2) and 98
Subject:
Telecommunications service quality and reporting requirements for Verizon New York Inc.
Purpose:
To review Verizon New York Inc.'s telecommunications service quality and reporting requirements.
Substance of proposed rule:
The Attorney General of the State of New York is requesting a modification of Verizon New York Inc.’s (Verizon) Service Quality Improvement Plan (SQIP). In general, the Attorney General is requesting that the Commission amend the SQIP to include all customers (business and residential), enforce certain service quality metrics and impose commensurate penalties and rebates. The Commission is considering whether to grant or deny, in whole or in part, approval of the Attorney General’s request. The Commission may take other actions related to service quality including consideration of adding additional metrics to Verizon’s SQIP like measuring average delay day performance.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.state.ny.us/f96dir.htm. For questions, contact:
Leann Ayer, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Jaclyn A. Brilling, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: [email protected]
Public comment will be received until:
45 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(10-C-0202SP2)
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