NYSEG and RG&E's Petition for a Waiver of Its Customer Service Quality Performance

NY-ADR

3/17/21 N.Y. St. Reg. PSC-11-21-00003-P
NEW YORK STATE REGISTER
VOLUME XLIII, ISSUE 11
March 17, 2021
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
 
I.D No. PSC-11-21-00003-P
NYSEG and RG&E's Petition for a Waiver of Its Customer Service Quality Performance
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Commission is considering NYSEG and RG&E's petition for a waiver regarding their performance on the following customer service metrics: Estimated Meter Reads and Terminations Uncollectibles.
Statutory authority:
Public Service Law, sections 25-a, 65 and 66
Subject:
NYSEG and RG&E's petition for a waiver of its customer service quality performance.
Purpose:
To determine if NYSEG and RG&E's petition for waiver is in the public interest.
Substance of proposed rule:
The Commission is considering the petition submitted by New York State Electric & Gas Corporation (NYSEG) and Rochester Gas & Electric Corporation (RG&E), on January 29, 2021, regarding a waiver of its annual performance on the customer service performance metrics: Estimated Meter Reads and Terminations and Uncollectibles.
NYSEG and RG&E filed a petition to waive penalties that would be assessed for the Companies’ annual performance of the Estimated Meter Reads and Terminations and Uncollectibles metrics. The Companies assert in the petition that their performance on the Estimated Meter Reads metrics was significantly impacted by the COVID-19 pandemic, resulting in personnel being unavailable due to childcare, quarantine, or illness. The Companies also assert that, in some instances, their customers prevented personnel from accessing indoor, and some outdoor, meters, due to health concerns related the pandemic. Finally, regarding their Terminations and Uncollectibles positive incentive mechanism, the Companies assert that the moratorium on terminations for non-payment prevented the Companies from terminating customers, causing artificially improved performance when no additional collections efforts were taken.
The full text of the petition and the full record of the proceeding may be reviewed online at the Department of Public Service web page: www.dps.ny.gov. The Commission may adopt, reject or modify, in whole or in part, the action proposed and may resolve related matters.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:
John Pitucci, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Michelle L. Phillips, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6517, email: [email protected]
Public comment will be received until:
60 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(15-E-0283SP3)
End of Document