Customer Consent to Contact

NY-ADR

11/20/19 N.Y. St. Reg. PSC-47-19-00015-P
NEW YORK STATE REGISTER
VOLUME XLI, ISSUE 47
November 20, 2019
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
 
I.D No. PSC-47-19-00015-P
Customer Consent to Contact
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Commission is considering proposals filed by Central Hudson Gas & Electric Corporation to modify its electric and gas tariff schedules to establish a new provision, Customer Consent to Contact.
Statutory authority:
Public Service Law, sections 65 and 66
Subject:
Customer Consent to Contact.
Purpose:
To include a new provision establishing customer consent for the utility to contact them electronically about utility service.
Substance of proposed rule:
The Commission is considering proposals filed by Central Hudson Gas & Electric Corporation (Central Hudson or the Company) on October 22, 2019, to establish a new provision, entitled “Customer Consent to Contact.”
Central Hudson proposes modifications to its electric and gas tariff schedules, P.S.C. No. 15 and P.S.C. No. 12, respectively, to add the new provision. The revisions are intended to clarify the customer’s consent to receive autodialed and prerecorded/automated calls and texts (collectively “communications”) from the Company and/or certain agents. Such communications would be limited to those that: warn/inform about planned or unplanned service outages; provide updates about service outages or service restoration; provide information about potential brown-outs due to heavy energy usage; ask for confirmation of service restoration or information about lack of service; provide notification of meter work, tree trimming, or other field work related to the customer’s utility service; provide notification of the possibility of subsidized or lower-cost services; and are otherwise related to handling, servicing, and billing of a customer’s account. Calls may include contact from companies working on Central Hudson’s behalf to service customers’ accounts. Customers may opt-out of these communications by contacting the Company via phone call, mail, e-mail, or by replying “STOP” in response to a text message. Message and data rates may apply. The proposed amendments have an effective date of March 1, 2020.
The full text of the proposal and the full record of the proceeding may be reviewed online at the Department of Public Service web page: www.dps.ny.gov. The Commission may adopt, reject or modify, in whole or in part, the action proposed and may resolve related matters.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:
John Pitucci, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]
Data, views or arguments may be submitted to:
Michelle Phillips, Acting Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6517, email: [email protected]
Public comment will be received until:
60 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(19-M-0687SP1)
End of Document