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§ 1410. Complaints filed with commission

Purdon's Pennsylvania Statutes and Consolidated StatutesTitle 66 Pa.C.S.A. Public UtilitiesEffective: December 22, 2014

Purdon's Pennsylvania Statutes and Consolidated Statutes
Title 66 Pa.C.S.A. Public Utilities (Refs & Annos)
Part I. Public Utility Code (Refs & Annos)
Subpart C. Regulation of Public Utilities Generally (Refs & Annos)
Chapter 14. Responsible Utility Customer Protection (Refs & Annos)
Effective: December 22, 2014
66 Pa.C.S.A. § 1410
§ 1410. Complaints filed with commission
Currentness
The following apply:
(1) The commission shall accept formal and informal complaints only from customers or applicants who affirm that they have first contacted the public utility for the purpose of resolving the problem about which the customer wishes to file a complaint. If the customer has not contacted the public utility, the commission shall direct the customer to the public utility.
(2) Pending the outcome of a formal or informal complaint filed with the commission, the customer shall be obligated to pay that portion of the bill which is not in dispute and subsequent bills which are not in dispute.
(3) For a formal complaint filing to be valid, the customer or applicant must provide a statement attesting to the truth as to the facts alleged in the complaint. All testimony in formal complaint proceedings must be under oath.

Credits

2004, Nov. 30, P.L. 1578, No. 201, § 3, effective Dec. 14, 2004. Amended 2014, Oct. 22, P.L. 2545, No. 155, § 5, effective in 60 days [Dec. 22, 2014].
66 Pa.C.S.A. § 1410, PA ST 66 Pa.C.S.A. § 1410
Current through Act 11 of the 2024 Regular Session. Some statute sections may be more current, see credits for details.
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