The following words and phrases when used in this subchapter shall have the meanings given to them in this section unless the context clearly indicates otherwise:

“Arbitration organization.” Any association, agency, board, commission or other entity that is neutral and initiates, sponsors or administers an arbitration proceeding or is involved in the appointment of an arbitrator.

“Arbitrator.” An individual appointed to render an award, alone or with others, in a controversy that is subject to an agreement to arbitrate.

“Consumer.” An individual who incurs an obligation in an agreement with a merchant for personal, family or household purposes.

“Consumer transaction.” A transaction between a consumer domiciled in this Commonwealth and a merchant, including all personal injury claims arising out of such a transaction.

“Court.” A court of competent jurisdiction in this Commonwealth.

“Knowledge.” Actual knowledge.

“Merchant.” A person in the ordinary course of business that offers or sells goods or services to consumers or holds itself out as having knowledge or skill peculiar to such transactions, including a manufacturer, supplier or distributor of goods, or a supplier of personal or professional services.

“Person.” Any individual, corporation, business trust, estate, trust, partnership, limited liability company, association, joint venture; a government; a governmental subdivision, agency or instrumentality; a public corporation; or any other legal or commercial entity.

“Record.” Information that is inscribed on a tangible medium or that is stored in an electronic or other medium and is retrievable in perceivable form.