PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:

The Commission is considering a revised Service Quality Improvement Plan by Verizon New York Inc. (Verizon) and its request to reduce service quality reporting requirements.

Telecommunications service quality and related reporting requirements for Verizon, New York, Inc.

To review Verizon's service quality and service quality reporting requirements.

Verizon New York, Inc. (Verizon) is seeking approval of its revised 2010 Service Quality Improvement Plan (SQIP), issued In compliance with the Commission’s June 22, 2010 Order in Case 10-C-0202. The revised SQIP reflects the Commission’s proposed: (1) revisions to the Department’s Uniform Measurement Guidelines (Guidelines); (2) definition for “core customers” in need of regulatory protection and, (3) goal of ensuring that the revised SQIP meets the Commission’s out-of-service performance threshold (20%) by the end of 2010 for these “core customers.” For “core customers”, defined as [1] those that do not have competitive alternatives, [2] customers subscribing to Lifeline service, or [3] customers who are characterized as having special needs, Verizon proposes that it not be required to report its performance for the missed installation appointments, percent installations completed within five days, and answer time for non-repair metrics. Verizon also proposes that the application of the Out-of-Service Over 24Hours metric be modified such that it measures Verizon’s ability to clear out-of-service conditions by the end of the day following the one in which a trouble is reported instead of within 24 hours of the time that the trouble is reported by the customer. For customers other than core customers, Verizon’s proposes to report only its Customer Trouble Report Rate performance and not be subject to reporting performance on other service quality metrics. The Commission is considering whether to grant or deny, in whole or in part, approval of Verizon's revised SQIP and associated proposals.

Leann Ayer, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: [email protected]

Jaclyn A. Brilling, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: [email protected]

45 days after publication of this notice.