Telecommunications Service Quality and Related Reporting Requirements for Verizon, New York, In...

NY-ADR

7/28/10 N.Y. St. Reg. PSC-30-10-00006-P
NEW YORK STATE REGISTER
VOLUME XXXII, ISSUE 30
July 28, 2010
RULE MAKING ACTIVITIES
PUBLIC SERVICE COMMISSION
PROPOSED RULE MAKING
NO HEARING(S) SCHEDULED
 
I.D No. PSC-30-10-00006-P
Telecommunications Service Quality and Related Reporting Requirements for Verizon, New York, Inc.
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:
Proposed Action:
The Commission is considering a revised Service Quality Improvement Plan by Verizon New York Inc. (Verizon) and its request to reduce service quality reporting requirements.
Statutory authority:
Public Service Law, sections 94(2), 91(1) and 98
Subject:
Telecommunications service quality and related reporting requirements for Verizon, New York, Inc.
Purpose:
To review Verizon's service quality and service quality reporting requirements.
Substance of proposed rule:
Verizon New York, Inc. (Verizon) is seeking approval of its revised 2010 Service Quality Improvement Plan (SQIP), issued In compliance with the Commission’s June 22, 2010 Order in Case 10-C-0202. The revised SQIP reflects the Commission’s proposed: (1) revisions to the Department’s Uniform Measurement Guidelines (Guidelines); (2) definition for “core customers” in need of regulatory protection and, (3) goal of ensuring that the revised SQIP meets the Commission’s out-of-service performance threshold (20%) by the end of 2010 for these “core customers.” For “core customers”, defined as [1] those that do not have competitive alternatives, [2] customers subscribing to Lifeline service, or [3] customers who are characterized as having special needs, Verizon proposes that it not be required to report its performance for the missed installation appointments, percent installations completed within five days, and answer time for non-repair metrics. Verizon also proposes that the application of the Out-of-Service Over 24Hours metric be modified such that it measures Verizon’s ability to clear out-of-service conditions by the end of the day following the one in which a trouble is reported instead of within 24 hours of the time that the trouble is reported by the customer. For customers other than core customers, Verizon’s proposes to report only its Customer Trouble Report Rate performance and not be subject to reporting performance on other service quality metrics. The Commission is considering whether to grant or deny, in whole or in part, approval of Verizon's revised SQIP and associated proposals.
Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.state.ny.us/f96dir.htm. For questions, contact:
Leann Ayer, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 486-2655, email: leann_ayer@dps.state.ny.us
Data, views or arguments may be submitted to:
Jaclyn A. Brilling, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, (518) 474-6530, email: Secretary@dps.state.ny.us
Public comment will be received until:
45 days after publication of this notice.
Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement
Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
(10-C-0202SP1)
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