If a grievant is non-English speaking, illiterate or if the complexity of the issue(s) makes it unlikely that the youth will be able to adequately present the substance of the grievance, upon the grievant's request the grievance coordinator shall ensure that the grievant is assisted in the preparation of the written grievance and at other stages of the grievance process in which assistance is needed. A grievant may seek the assistance of other youth with the approval of the director.