(a) Within five business days of receipt of the director’s determination, any grievant may appeal any grievance denied by the director, in whole or in part, to the commission’s citizens’ policy and complaint review council by indicating his/her desire to appeal on the grievance form in the space provided for such purpose.

(b) Within three business days of receipt of the grievant's notice of appeal, the grievance coordinator shall submit, in a manner and form prescribed by the commission, the appeal, the accompanying investigation report and all other pertinent documents to the commission's citizens' policy and complaint review council.

(c) The grievance coordinator shall provide the grievant with a receipt indicating the date the appeal was submitted to the citizens' policy and complaint review council.

(d) The citizens' policy and complaint review council shall issue a written determination to the appeal within 45 business days of receipt, copies of which shall be provided to the grievant, the director and the grievance coordinator. If such determination is in favor of the grievant as a matter of law, the chairperson of the citizens' policy and complaint review council shall direct the director to comply with the grievance and provide an appropriate remedy.

(e) The director shall submit verification of compliance with the citizens' policy and complaint review council's determination as directed. Such verification shall be filed with the grievance.