8 CRR-NY 49-2.7NY-CRR
STATE COMPILATION OF CODES, RULES AND REGULATIONS OF THE STATE OF NEW YORK
TITLE 8. EDUCATION DEPARTMENT
CHAPTER II. REGULATIONS OF THE COMMISSIONER
SUBCHAPTER A. HIGHER AND PROFESSIONAL EDUCATION
PART 49. POST-SECONDARY DISTANCE EDUCATION
SUBPART 49-2. APPROVAL OF OUT-OF-STATE POST-SECONDARY INSTITUTIONS TO OFFER DISTANCE EDUCATION TO INDIVIDUALS LOCATED IN NEW YORK STATE
8 CRR-NY 49-2.7
8 CRR-NY 49-2.7
49-2.7 Complaints.
Complaints relating to an institution that has been approved by the department to offer distance education to individuals located in New York shall follow the following procedures:
(a) Complaints against an approved institution shall first be subject to institution’s own procedures for resolving complaints.
(b) If a person bringing a complaint against an institution is not satisfied with the outcome of the institutional process for handling complaints, a complaint (except for complaints about grades or student conduct violations) may be made to the department, in a form prescribed by the commissioner.
(c) The department shall review such complaints and may impose as a penalty, refunds or other corrective action, to resolve complaints.
(d) Nothing in this section precludes the State from simultaneously using its laws of general application, including laws of consumer protection and fraud, to pursue action against an institution that violates those laws.
8 CRR-NY 49-2.7
Current through August 15, 2021
| End of Document |
IMPORTANT NOTE REGARDING CONTENT CURRENCY: JULY 31, 2023, is the date of the most recently produced official NYCRR supplement covering this rule section. For later updates to this section, if any, please: consult editions of the NYS Register published after this date; or contact the NYS Department of State Division of Admisnistrative Rules at [email protected]. See Help for additional information on the currency of this unofficial version of the NYS Rules.