21 CRR-NY 5203.2NY-CRR
21 CRR-NY 5203.2
21 CRR-NY 5203.2
(a) Intelligent workstations (IWS).
(1) All PSAPs shall have the ability to integrate multiple systems (CAD, IWS, and Mapping) into one operational system.
(2) All PSAPs shall have the ability to accept and process 10 digits of ANI information and 20 digits (10 ANI and 10 pANI) of ALI information.
(3) The authority shall have a written procedure for the use of a manual backup system in the case of failure of the CAD system.
(b) Computer aided dispatch (CAD) system.
(1) A PSAP's CAD system shall accommodate call volumes and other sizing parameters as required by the authority.
(2) A PSAP's computer system shall provide operational capabilities as required by the authority.
(3) A PSAP's CAD system shall have the capabilities of displaying the location of all wireless calls using latitude and longitude, if a CAD based mapping solution is used.
(c) Mapping program (other than CAD based).
(1) All mapping programs shall be compatible with the IWS system.
(2) All mapping programs shall be able to plot and display X and Y coordinates provided by all wireless service providers.
(3) All mapping programs shall be updated at least every three years to reflect changes in the PSAP's coverage area.
(4) All mapping systems shall display a map display which can be navigated based on address and location coordinates provided from the PSAP's ALI system.
(d) ANI/ALI operations.
All PSAPs shall:
(1) have enhanced 911 capability, including automatic number identification (ANI) and automatic location identification (ALI);
(2) have the ability to receive 20-digit ANI/ALI data from all wireless service providers;
(3) have dedicated redundant data links to the designated ALI/ANI database providers;
(4) have the capability to receive the ANI/ALI information as soon as the call is answered by a call-taker; and
(5) have the ability to re-bid for ALI information.
(e) Recorder system.
The authority shall:
(1) ensure that all emergency communications to and from all PSAPs, including telephone and radio transmissions, shall be recorded;
(2) have a written policy establishing procedures for the playback and recording of emergency communications;
(3) have a written policy for the securing and storage of recordings;
(4) establish criteria, and have a written policy for, access to recordings;
(5) retain PSAP recordings for at least 90 days; and
(6) ensure that instant playback units are located at all call-taker positions.
(f) Call detail record.
All PSAPs shall have the capability to provide an automatic call detail record (ACDR) of every emergency call received, either by recording equipment or CAD log.
(g) Telecommunications devices for the deaf (TDD).
(1) All PSAPs shall meet all requirements of the Americans with Disabilities Act (ADA), including but not limited to:
(i) direct access for all teletypewriters (TTY); and
(ii) equipping of each call-taking position with a TTY or TTY-compatible device.
(2) The authority shall have a written procedure for the handling of silent or open line TDD calls.
(h) Criminal justice information system.
(1) All PSAPs shall have direct access to the NYSPIN or eJusticeNY systems.
(2) The authority shall have a written procedure for participation in the system or systems the PSAP utilizes.
(i) System service.
The authority shall have a service agreement or agreements for all PSAPs, for the timely repair of equipment.
(j) System clock.
(1) All PSAPs shall have a time synchronization package for the purpose of coordinating system-wide timing among the various 911 systems and support systems.
(2) The time synchronization package shall provide the means for wireless enhanced 911 systems, CAD systems, recorders, display clocks, and all other automated systems containing clocks to operate on the same time source.
(3) All system clocks shall automatically adjust for daylight savings time and leap second, and shall have a time zone offset for UTC (universal coordinated time).
21 CRR-NY 5203.2
Current through April 15, 2019
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