(a) PSAP means public safety answering point, a site designated and operated by a governmental entity for the purpose of receiving emergency calls from customers of a wireless telephone service supplier.

(b) Call-taker/dispatcher means any person employed by or in any local or State government agency either full- or part-time whose duties include the answering of emergency telephone calls and/or the dispatching of emergency services personnel.

(c) Certified means having a formal program of related instruction and testing as provided either by a recognized organization or by the authority having jurisdiction over the PSAP.

(d) Qualified means that the employee has been properly trained and credentialed pursuant to all applicable laws and regulations.