16 CRR-NY 649.2NY-CRR
16 CRR-NY 649.2
16 CRR-NY 649.2
649.2 Basic requirements.
A provider of intrastate operator assisted communications services must:
(a) identify itself at the time the end-user accesses its services;
(b) upon request, quote all rates and charges for its services to the end-user accessing its system;
(c) arrange to have posted in plain view at each telephone location which automatically accesses the operator service provider's network and where its services are made available either to the public or transient end-users:
(1) the operator service provider's name and address;
(2) bill and service dispute calling information including the operator service provider's dispute resolution phone number;
(3) clear and specific instructions informing the end-user how to access a local exchange telephone company operator as an alternative available to the end-user; and
(4) notice concerning any and all amounts to be billed by the operator services provider on behalf of any host location or third party which will appear on the operator service provider's bill for services rendered.
(d) in instances when the provider is unable to complete the call and it requires transfer to another telephone corporation which may affect the rates and charges applicable to the telephone bill, inform the caller of the transfer and its possible effect on the applicable rates and charges, before any charges are incurred; and
(e) in the case of such a transfer, the telephone corporation or provider to which the call is transferred shall identify itself and inform the caller of the transfer's effect on the applicable rates and charges, before any charges are incurred.
16 CRR-NY 649.2
Current through February 28, 2023
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