16 CRR-NY 606.5NY-CRR
16 CRR-NY 606.5
16 CRR-NY 606.5
606.5 Partial payments.
Upon receipt of a partial payment from a telephone service customer, the telephone corporation shall apply the payment as directed by the customer. If the customer does not include directions on how to apply the partial payment to the bill, and there is no billing dispute pending on the account, telephone corporations will apply such a payment in the following order:
(a) The full amount of the partial payment will be applied to basic local exchange services which, for the purpose of these rules, include tone signaling and nonpublished listings, and exclude charges for other features and long distance calls.
(b) Upon satisfaction of the charges identified in subdivision (a) of this section, any residual or subsequent payment received during the same billing period will be applied to the charges for interLATA long distance services billed by the local exchange telephone corporation.
(c) Upon satisfaction of the charges in subdivision (b) of this section, the residual or any subsequent payments received during the same billing period will be applied to the charges for other regulated services provided by the local exchange telephone corporation.
(d) In the event a customer has a billing dispute pending regarding any of the foregoing charges, the amount in dispute will be deducted from the amount owing prior to the application of any payment.
16 CRR-NY 606.5
Current through February 28, 2023
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