16 CRR-NY 434.2NY-CRR

STATE COMPILATION OF CODES, RULES AND REGULATIONS OF THE STATE OF NEW YORK
TITLE 16. DEPARTMENT OF PUBLIC SERVICE
CHAPTER IV. STEAM UTILITIES
SUBCHAPTER D. RATES AND CHARGES
PART 434. NOTICES OF DISCONTINUANCE AND COMPLAINT PROCEDURES
16 CRR-NY 434.2
16 CRR-NY 434.2
434.2 Notice of discontinuance—format.
(a) Every notice indicating discontinuance of service shall:
(1) clearly indicate in nontechnical language:
(i) the reason for service discontinuance;
(ii) the total amount required to be paid by the customer to avoid discontinuance of service, indicating the amount for which the customer's account is in arrears or the required deposit, if any, which must be posted by the customer, or both;
(iii) a method whereby the customer may tender payment of the full sum due and owing, including any required deposit, to avoid the discontinuance of his service;
(iv) the availability of company procedures to consider customer complaints prior to discontinuance, including the address and phone number of the office of the steam company the customer may contact in reference to his account; and
(v) the earliest date on which discontinuance may be attempted; and
(2) have printed on the face thereof in a size type capable of attracting immediate attention the following:
“THIS IS A FINAL DISCONNECT NOTICE. TO AVOID
INCONVENIENCE, BRING THIS NOTICE TO THE
ATTENTION OF THE COMPANY WHEN PAYING THIS BILL.”
(b) Where full compliance with subdivision (a) of this section is found by the commission to be infeasible or to impose an unreasonable burden upon the company, the commission may grant a waiver of the requirements of such subdivision upon approval by the commission of an alternate arrangement which accomplishes the basic purposes of this section.
16 CRR-NY 434.2
Current through March 31, 2022
End of Document

IMPORTANT NOTE REGARDING CONTENT CURRENCY: JULY 31, 2023, is the date of the most recently produced official NYCRR supplement covering this rule section. For later updates to this section, if any, please: consult editions of the NYS Register published after this date; or contact the NYS Department of State Division of Admisnistrative Rules at [email protected]. See Help for additional information on the currency of this unofficial version of the NYS Rules.