16 CRR-NY 12.2NY-CRR

OFFICIAL COMPILATION OF CODES, RULES AND REGULATIONS OF THE STATE OF NEW YORK
TITLE 16. DEPARTMENT OF PUBLIC SERVICE
CHAPTER I. RULES OF PROCEDURE
SUBCHAPTER B. PROCEDURES AND REQUIREMENTS CONCERNING CONSUMER PROTECTIONS
PART 12. CONSUMER COMPLAINT PROCEDURES
16 CRR-NY 12.2
16 CRR-NY 12.2
12.2 Complaint files.
(a) A complaint file will be maintained at one of the commission's offices. It will contain all information in the commission's possession relating to a complaint.
(b) Customers, utilities or their representatives may look at and copy complaint files concerning cases to which they are a party. Staff will provide copies of the documents in accordance with the fee schedules in the commission's Administrative Manual. One free copy of the file will be made for those customers who state that they are unable to pay for reproduction costs.
(c) Complaint files shall be kept for at least one year after a case is closed.
16 CRR-NY 12.2
Current through February 28, 2023
End of Document