16 CRR-NY 12.2NY-CRR
16 CRR-NY 12.2
16 CRR-NY 12.2
12.2 Complaint files.
(a) A complaint file will be maintained at one of the commission's offices. It will contain all information in the commission's possession relating to a complaint.
(b) Customers, utilities or their representatives may look at and copy complaint files concerning cases to which they are a party. Staff will provide copies of the documents in accordance with the fee schedules in the commission's Administrative Manual. One free copy of the file will be made for those customers who state that they are unable to pay for reproduction costs.
(c) Complaint files shall be kept for at least one year after a case is closed.
16 CRR-NY 12.2
Current through February 28, 2023
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IMPORTANT NOTE REGARDING CONTENT CURRENCY: JULY 31, 2023, is the date of the most recently produced official NYCRR supplement covering this rule section. For later updates to this section, if any, please: consult editions of the NYS Register published after this date; or contact the NYS Department of State Division of Admisnistrative Rules at [email protected]. See Help for additional information on the currency of this unofficial version of the NYS Rules.