(a) The facility shall post consumer information in a prominent location where it is readily accessible and can be seen easily by all residents, residents' designated representatives, residents' families and visitors.

(b) The RHCF survey profile and any statement of deficiencies issued since the last certification survey shall be posted at the time the facility sends a plan of correction to the appropriate area office or in any event, no later than 14 days from the receipt of the statement of deficiencies or survey profile summary. Any enforcement poster shall be posted immediately on receipt and shall remain in place until the enforcement action is resolved.

(c) The consumer information shall remain posted during the time any appeal by the facility is in process.

(d) Facility staff shall be made available at the request of a resident or prospective resident, their designated representative, or family to discuss consumer information.