(a) Records shall be made available at the main office of the Office of Information Technology Services, which is located at:

NYS Office of Information Technology Services

Empire State Plaza

Swan Street Building, Core 4

Albany, NY 12223

(b) The Office of Information Technology Services shall accept requests for records and produce records during the hours 9:00 a.m. through 12:00 p.m. and 1:00 p.m. through 4:00 p.m.