(a) The inmate grievance program (IGP) provides each inmate an orderly, fair, simple and expeditious method for resolving grievances, pursuant to section 139 of the Correction Law, and allegations of discriminatory treatment, pursuant to 9 NYCRR Part 7695.

(b) This program is intended to supplement, not replace, existing formal or informal channels of problem resolution as set forth in section 701.3(a) of this Part. It is not intended to support an adversary process, but to promote mediation and conflict reduction in the resolution of grievances.

(c) This program enables any inmate who is personally affected by an issue for which there is no avenue for redress or correction to seek resolution of a complaint through a facility committee of elected peers and appointed staff members: the inmate grievance resolution committee (IGRC). If not satisfied, an inmate may appeal to the facility superintendent; if still not satisfied, an inmate may appeal to a committee of central office staff acting on behalf of the commissioner: the central office review committee (CORC).

(d) Facilities such as camps, shock incarceration correctional facilities, alcohol and substance abuse treatment centers, and work release facilities may follow the modified plan set forth in Part 702 of this Title when approved by the director, IGP.