The contractor or one of its employees shall be reachable by phone at all times at a designated phone number or numbers. Contractors must respond to all calls for towing or emergency road service operations covered by the contract on a 24-hour-per-day, seven-day-per-week basis, without exception.

A minimum of two or more suitable towing vehicles (one or more of which may be a flat bed if the department so prescribes), each radio-equipped and with such other equipment reasonably necessary to furnish emergency towing and road services.

Contractor must be able to respond to calls for towing services on the particular segment of the parkway within 30 minutes upon receipt of call, as shown on a response call log, which shall be maintained by the contractor and available for inspection by the Department of Transportation at all times. Logs, at a minimum, must indicate time of call and time of service.

Contractor must be the operator of a registered State of New York motor vehicle repair shop located in the vicinity of the parkway segment. Contractor must be available for the towing of vehicles to its repair shop or to any other location designated by the owner or operator of the vehicle. Contractor must own or lease for the term of the contract an impoundment lot for the secure storage of at least 25 vehicles.

The commissioner may set such additional requirements, applying to all parkway segments or to particular parkway segments, as he may determine are necessary for the public safety. All bidders shall be given notice of such additional requirements at the time bids are solicited.