(a) No contractor may charge for towing or emergency road services or storage covered by these regulations in excess of the schedule of charges set forth in the contract with the department. The department shall provide the schedule of charges to be included in the contract at the time of the solicitation of bids for each contract.

(b) The contractor shall not require that a vehicle be towed to any particular shop for repairs, but shall tow the vehicle to any location designated by the operator of the towed vehicle.

(c) The contractor shall give the operator of the disabled vehicle a copy of the department's approved invoice. No other invoice may be used in parkway operations.

(d) All contractors must honor at least one major interbank charge card for services rendered under this Part. Contractors may not refuse towing or emergency service for lack of the motorist's immediate ability to pay, and may not require collateral for release of vehicles.

(e) No contractor shall induce or require any operator of a motor vehicle being charged for towing or other services under this Part to execute a waiver of liability for damages to his vehicle caused by the contractor, and no such waiver of liability shall be legally enforced.

(f) No “yard charges” will be assessed for moving of vehicles while in the contractor's possession. Vehicles must be available for release Monday through Saturday between the hours of 9 a.m. and 5 p.m. Sundays are excluded as are the following holidays: New Year's Day, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving Day, Christmas Day.

(g) Although commercial vehicles do not generally operate on the parkways, there may be times when certain commercial vehicles may use the parkway (i.e. fuel deliveries, buses, etc.). In the event that a commercial vehicle becomes disabled within the areas covered by parkway towing contracts, the contractor will be permitted to charge the prevailing rate for commercial towing.