Part 890 Customer Service and Consumer Protection Standards
- 16 CRR-NY VIII B 890 Notes
- s 890.60 Applicability.
- s 890.61 Definitions.
- s 890.62 Billing practices; billing period.
- s 890.63 Bill format, late charges, collection charges, reconnect charges and downgrade charges.
- s 890.64 Billing disputes, auxiliary equipment, credits and refunds.
- s 890.65 Credit for service outage.
- s 890.66 Discontinuance of service for nonpayment.
- s 890.70 Subscribers' complaints; procedure.
- s 890.80 Subscriber notices.
- s 890.90 Telephone availability and answer standards; customer service center.
- s 890.91 Installations, outages and service calls.
- s 890.92 Removal of home wiring.
- s 890.93 Negative option promotional practices.