Part 12 Consumer Complaint Procedures
- 16 CRR-NY I B 12 Notes
- s 12.0 Applicability of Part 12 complaint procedures.
- s 12.1 Complaints and questions.
- s 12.2 Complaint files.
- s 12.3 Continuation of service while a complaint is at the commission.
- s 12.4 Initial decision on complaint.
- s 12.5 Requests for informal hearing or review.
- s 12.6 Description of informal hearings and reviews.
- s 12.7 Rights of parties.
- s 12.8 Powers and duties of hearing officers and reviewers.
- s 12.9 Hearing postponement.
- s 12.10 Failure to appear.
- s 12.11 Settlement agreement.
- s 12.12 Informal hearing or review decision.
- s 12.13 Appeals to the commission.
- s 12.14 Commission determination.