§ 19-705.2. Receipt and investigation of complaints, complaint system
West's Annotated Code of MarylandHealth--General
MD Code, Health - General, § 19-705.2
§ 19-705.2. Receipt and investigation of complaints, complaint system
(a) With the advice of the Secretary, the Commissioner shall adopt regulations to establish a system for the receipt and timely investigation of complaints of members and subscribers of health maintenance organizations concerning the operation of any health maintenance organization in this State.
(b) The complaint system shall include:
(c) If a determination is made to investigate a complaint under the provisions of this section prior to the member or subscriber attempting to otherwise resolve the complaint, the reasons for that determination shall be documented.
(d) Notice of the complaint system established under the provisions of this section shall be included in all contracts between a health maintenance organization and a member or subscriber of a health maintenance organization.
Credits
Added by Acts 1988, c. 388, § 1, eff. July 1, 1988. Amended by Acts 1998, c. 111, § 2, eff. Jan. 1, 1999; Acts 1998, c. 112, § 2, eff. Jan. 1, 1999; Acts 1999, c. 697, § 1, eff. Oct. 1, 1999.
MD Code, Health - General, § 19-705.2, MD HEALTH GEN § 19-705.2
Current through legislation effective through April 25, 2024, from the 2024 Regular Session of the General Assembly. Some statute sections may be more current, see credits for details.
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