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§ 5-640. Complaints

West's Annotated Code of MarylandCorporations and AssociationsEffective: May 8, 2020

West's Annotated Code of Maryland
Corporations and Associations
Title 5. Special Types of Corporations (Refs & Annos)
Subtitle 6. Electric Cooperatives
Part VI. Member-Regulated Cooperatives (Refs & Annos)
Effective: May 8, 2020
MD Code, Corporations and Associations, § 5-640
§ 5-640. Complaints
Currentness
Procedures for complaints
(a) A member-regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.
Formal and informal complaint procedures
(b)(1) The procedures adopted under subsection (a) of this section shall provide for a formal and an informal complaint process.
(2) A formal complaint proceeding shall include, at a minimum:
(i) The right to present a complaint in writing;
(ii) The right to have a complaint heard by the chief executive officer of the member-regulated cooperative, or the chief executive officer's designee;
(iii) The right to a written response that states the reasons for the member-regulated cooperative's decision; and
(iv) The right to have the complaint and response reviewed by the board of directors.
Member rights
(c)(1) A member-regulated cooperative may not require a member to use the formal or informal complaint process.
(2) If a member uses the formal or informal complaint process, the member may:
(i) Accept the decision resulting from the process; or
(ii) Reject the decision resulting from the process and pursue any other remedy authorized by law.
Decision binding
(d) A decision made under a formal or informal complaint process is binding on the member-regulated cooperative.

Credits

Added by Acts 2020, c. 606, § 2, eff. May 8, 2020.
MD Code, Corporations and Associations, § 5-640, MD CORP & ASSNS § 5-640
Current through legislation effective through May 9, 2024, from the 2024 Regular Session of the General Assembly. Some statute sections may be more current, see credits for details.
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