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§ 2-114. Power of Comptroller to monitor and record incoming calls to offices

West's Annotated Code of MarylandTax-GeneralEffective: July 1, 2014

West's Annotated Code of Maryland
Tax-General (Refs & Annos)
Title 2. Administration by Comptroller (Refs & Annos)
Subtitle 1. General Duties (Refs & Annos)
Effective: July 1, 2014
MD Code, Tax - General, § 2-114
§ 2-114. Power of Comptroller to monitor and record incoming calls to offices
Currentness
In general
(a) Notwithstanding the provisions of § 9-602 of the Criminal Law Article and subject to subsections (b), (c), (d), and (e) of this section, the Comptroller may monitor and record incoming telephone calls to employees of the Comptroller's call centers to telephones within the offices of the Comptroller for training, quality control, and employee safety purposes.
Notice to telephone caller
(b) Any monitored or recorded telephone call shall contain a notice to the telephone caller that “Your call may be recorded or monitored for training and quality control purposes”.
Power of Comptroller to record or monitor incoming calls
(c)(1) The Comptroller may record or monitor incoming calls to the automated call distribution system only.
(2) The Comptroller may not record or monitor calls to or from direct individual lines in the Office of the Comptroller.
Incoming telephone calls to employees of call centers
(d) Notwithstanding any other provision of law, information derived from an incoming telephone call to employees of the Comptroller's call centers may not be used in any criminal or civil proceeding against any Maryland taxpayer unless the caller has made a personal and imminent threat against an employee or property of the State.
Retention of recorded telephone calls
(e) Recorded telephone calls may not be retained by the Office of the Comptroller for longer than 60 days, except:
(1) if the call is to be used solely as a positive example to follow in the training of employees using the Comptroller's call centers; or
(2) if the caller has made a personal and imminent threat against an employee or property of the State.

Credits

Added by Acts 2014, c. 128, § 1, eff. July 1, 2014.
MD Code, Tax - General, § 2-114, MD TAX GENERAL § 2-114
Current with legislation effective through July 1, 2023, from the 2023 Regular Session of the General Assembly. Some statute sections may be more current, see credits for details.
End of Document