The interviewer shall consider all relevant information including: the reasons for the request; the report supporting the charges; and the cumulative case summary.

If the prisoner or parolee refuses to give reasons for the request, it should be explained that any information provided will not be given to the hearing panel and that the interviewer will not sit on the hearing panel. If the prisoner or parolee persists in his refusal, the determination shall be made on the basis of the information available.

If it is clear from a review of the documents that the prisoner or parolee is entitled to counsel, a personal interview need not be conducted.