(a) The registered certifying agent must conduct an inspection of their OCal-certified manufacturers at least once a year.
(b) The registered certifying agent must investigate suspected noncompliance(s) and credible complaints of noncompliance with this Subchapter concerning manufacturers certified as OCal by the registered certifying agent.
(c) The registered certifying agent must notify the department of all noncompliance proceedings and actions taken pursuant to this Subchapter.
(d) The department may assign a complaint against a certified manufacturer to its registered certifying agent for investigation.
(1) The registered certifying agent must investigate and resolve a complaint against a manufacturer within 90 days unless otherwise specified by the department.
(2) The registered certifying agent must provide the department written documentation of all complaint outcomes and findings.
(3) If the registered certifying agent is unable to resolve the complaint, the registered certifying agent must provide the department written explanation for its inability to reach a conclusion along with all findings.
(4) If the registered certifying agent fails to comply with paragraphs (1) through (3) of this section, the department may resolve the complaint or may begin noncompliance proceedings against the registered certifying agent pursuant to this Subchapter.
Credits
Note: Authority cited: Sections 100275, 110065, 110835 and 113115, Health and Safety Code; and Section 26062(a)(2), Business and Professions Code. Reference: Section 26062.5, Business and Professions Code.
1. New section filed 7-1-2021 pursuant to Government Code section 11343.8; operative 7-1-2021. Submitted to OAL for filing and printing only pursuant to Business and Professions Code section 26062(a)(2) (Register 2021, No. 27).
This database is current through 4/26/24 Register 2024, No. 17.
Cal. Admin. Code tit. 17, § 22110, 17 CA ADC § 22110
