(a) With the exception of HUD-generated complaints, the department shall draft the language of each housing discrimination complaint filed with the department on a complaint form prescribed by the department. The complaint shall contain all the information identified in section 12980(a) of the Government Code, and section 10038 of these regulations, and set forth the allegations in ordinary and concise language of the department's choosing, identifying the following in the body of the complaint:

(b) The department may omit a complainant's address, telephone number, and e-mail address on any complaint alleging that the complainant has been subjected to violence or threats of violence including, but not limited to, sexual assault.

(c) The department shall liberally construe the facts alleged by a complainant when drafting a complaint of housing discrimination and include all relevant claims supported by the alleged facts. Once drafted, a complaint may be verified by a complainant in person or sent to the complainant for verification via U.S. mail, facsimile transmission, e-mail, or other electronic means. When requested in writing by an attorney or advocacy organization representing the complainant, the drafted complaint shall be sent to the attorney or advocacy organization to obtain the complainant's verification.

(d) The filing date of a complaint shall be the date a DFEH office receives a verified complaint, regardless of whether the complaint is verified by the complainant in the office or the complaint is verified elsewhere and transmitted to the office via United States (U.S.) mail, electronically, private carrier mail (e.g., FedEx), facsimile, or hand delivery. Where a complainant cannot verify a complaint for investigation before the applicable statute of limitations runs, the department shall file the unverified complaint and accept it as received before the statute of limitations runs. Notwithstanding the foregoing, the department shall obtain a verified complaint before it is served.

(e) No complaint may be filed after the expiration of one year from the date upon which the alleged unlawful practice occurred, except that this period may be extended as set forth in section 10052 of the department's regulations.

(f) Any complainant, complainant's attorney, or advocacy organization may propose modifications to the unverified complaint. The department shall consider the proposed modifications and, if accepted, draft a new complaint which may be verified by the complainant in person or sent to the complainant for verification. When requested by an attorney or advocacy organization representing the complainant, the modified complaint shall be sent to the attorney or advocacy organization for review and to obtain the complainant's verification. When modifications are not accepted, the department shall in writing notify the complainant and the complainant's attorney or advocacy organization, if any, of the reasons for rejection and send to the complainant via U.S. mail, facsimile transmission, e-mail, or other electronic means another copy of the original complaint for verification.