(a) When a Medi-Cal managed care plan receives updated beneficiary contact information from a beneficiary, or their authorized representative, the Medi-Cal managed care plan shall seek consent from the beneficiary before providing this updated beneficiary contact information to the county department. The beneficiary may provide consent to the Medi-Cal managed care plan through mail, telephone, Internet or other commonly available electronic means, if those means are available to the Medi-Cal managed care plan.

(b) When a Medi-Cal managed care plan receives updated beneficiary contact information described in subsection (c) from a beneficiary, the Medi-Cal managed care plan shall provide that updated beneficiary contact information to the county department, along with the beneficiary's Client Identification Number, date of birth, former address, and, if reporting a name change, the beneficiary's former name. If a beneficiary has not provided the Medi-Cal managed care plan with consent to provide updated beneficiary contact information to the county department, the Medi-Cal managed care plan shall inform the county department that consent was not given when it provides the information.

(c) A Medi-Cal managed care plan shall provide only the following updated beneficiary contact information to the county department:

(d) If a Medi-Cal managed care plan informs the county department that the beneficiary did not consent to providing the updated beneficiary contact information, the county department shall attempt to verify that the updated beneficiary contact information is correct before updating the beneficiary's case file.

(e) If a county department acquires updated beneficiary contact information from a source other than a Medi-Cal managed care plan or directly from a beneficiary, the county department shall contact the beneficiary to attempt to verify that the updated beneficiary contact information is accurate, prior to updating the information in the beneficiary's case file.