(a) Any person may request the Chief to initiate disciplinary action against an applicant, licensed appraiser, Registrant, or person or entity acting in a capacity requiring a license or Certificate of Registration by submitting a Complaint Form REA 4001 (New. 01/01/2023), which is incorporated herein by reference.

(b) The complainant shall be notified that a confidential investigation has been commenced within ten working days of receipt of the verified complaint; and shall be notified of final action taken on the complaint.

(c) If the complaint is not within the jurisdiction of the Chief, or if the Chief is unable to make a satisfactory disposition of the complaint, the Chief, if appropriate, shall transmit the complaint, together with any appropriate evidence or information the Chief has concerning the complaint to the agency, public or private, whose authority in the opinion of the Chief will provide the most effective means to secure the relief sought. The Chief shall notify the complainant of such action and of any other appropriate means which may be available to the complainant to secure relief.

(d) An investigation may be initiated by the Chief upon information and belief.