(a) “Permit” as defined by the Permit Reform Act of 1981 means any license, certificate, registration, permit, or any other form of authorization required by a state agency to engage in a particular activity or act. Processing times for the Telephone Medical Advice Services Bureau are set forth below. The actual times reflect the period from the date the Bureau receives an application to the date a registration is issued.

(b) Applications for an Initial or to Renew a Registration: The Bureau shall inform, in writing, an applicant seeking a registration (initial or to renew) within thirty (30) calendar days from receipt of an application of its decision whether the application is complete and accepted for filing or is deficient and what specific information is needed.

(c) Once an application is “complete” the Bureau shall inform an applicant seeking a registration (initial or to renew) within forty-five (45) calendar days after completion of the application of its decision whether the applicant meets the requirements of registration and is approved. “Completion of the application” means that a completed application form together with all required information, documentation, and fees have been received by the Bureau.

(d) The minimum, median, and maximum processing times for registration from the time of receipt of a completed application until the Bureau makes a decision are set forth below: