(a) An arbitration program shall promptly take reasonable action to correct violations of the minimum standards prescribed in this subchapter whenever violations become known to the program.
(b) An arbitration program shall:
(1) Investigate each complaint concerning the operation of the program, whether directed to the program by or for a consumer or by the Arbitration Certification Program;
(2) Furnish the Arbitration Certification Program with a copy of every written complaint concerning the operation of the program; and
(3) Inform both the Arbitration Certification Program and the consumer of the facts of the complaint, the results of the investigation, and any corrective steps taken.
(c) The manufacturer and the arbitration program shall establish written policies and procedures for referring unresolved complaints from consumers regarding the operation of the program to the Arbitration Certification Program.
(d) An arbitration program shall cooperate in good faith with the Arbitration Certification Program and its staff in all matters within the purview of this subchapter.
Credits
Note: Authority cited: Sections 472.1(b) and 472.4(f), Business and Professions Code. Reference: Sections 472.3(c) and 472.4, Business and Professions Code.
1. New section filed 1-3-90; operative 2-2-90 (Register 90, No. 3).
2. Change without regulatory effect amending Note filed 8-31-94 pursuant to section 100, title 1, California Code of Regulations (Register 94, No. 35).
3. Change without regulatory effect amending subsections (b)(1)-(d) filed 1-25-99 pursuant to section 100, title 1, California Code of Regulations (Register 99, No. 5).
This database is current through 4/26/24 Register 2024, No. 17.
Cal. Admin. Code tit. 16, § 3398.15, 16 CA ADC § 3398.15
