Article 3. Minimum Standards for Arbitration Programs

• § 3398.1. Organization of Arbitration Program
• § 3398.2. Qualification, Selection and Training of Arbitrators.
• § 3398.3. Written Operating Procedures.
• § 3398.4. Duties on Receipt of Dispute.
• § 3398.5. Investigation of Facts.
• § 3398.6. Resolution of Contradictory Information.
• § 3398.7. Meetings to Decide Disputes.
• § 3398.8. Oral Presentations by Parties to Disputes.
• § 3398.9. Decision-Making Timelines and Procedures.
• § 3398.10. Content of Decision.
• § 3398.11. Replacement and Refund.
• § 3398.12. Acceptance and Performance of Decision.
• § 3398.13. Recordkeeping by Arbitration Programs.
• § 3398.14. Confidentiality of Records.
• § 3398.15. Compliance by Program.