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126.03.4-3.01. Service Connections

AR ADC 126.03.4-3.01Arkansas Administrative Code

West's Arkansas Administrative Code
Title 126. Public Service Commission
Division 03. Utilities Division
Rule 4. Special Rules - Gas (Refs & Annos)
Section 3. Operations
Ark. Admin. Code 126.03.4-3.01
126.03.4-3.01. Service Connections
Currentness
A. Acceptance of Applications
No gas utility shall refuse to accept an application for service or request an applicant to withdraw an application for service.
B. Service Connection Requirements
All extensions of service shall be made in accordance with the utility's approved extension of facilities tariffs. An applicant for service must meet all requirements of the Commission's General Service Rules in order to qualify to receive service.
(1) Where Distribution Facilities are Available
a. Service Connection Deadlines
All reasonable efforts shall be made to serve qualified applicants within 5 working days after a permanent service riser has been properly installed and the applicant has notified the utility that he is ready to receive gas service.
b. Quality of Service Evaluations
For purposes of evaluating the quality of service, 95% or more of all qualified applications must be served within the time frame specified above.
c. Expected Service Dates
Each gas utility shall notify the applicant of the expected service date. If a gas utility will not be able to connect service on the expected service date, it shall promptly notify the applicant of the new expected service connection date.
(2) Where Distribution Facilities are Not Available
a. Initial Information
Within 5 working days after receipt of a qualified application for service, a gas utility shall:
(i) inform or mail notice to the applicant that facilities are not readily available; and,
(ii) inform the applicant that within 10 working days the utility will provide the applicant an expected service date.
b. Written Proposal
Within 30 working days of the receipt of a qualified application, the utility shall provide a written proposal to the applicant for service which shall provide:
(i) an explanation of any conditions and circumstances the applicant must meet before service will be provided;
(ii) a description of the facilities to be constructed; and,
(iii) if there will be a cost to the applicant, an estimate of his cost.
EXCEPTION:
When an engineering study is required, the utility shall provide a written proposal to the applicant for service within 60 working days of the receipt of the application or provide a notice that the Company must file for a Commission certificate.
c. Changing the Expected Service Date
If the gas utility will not be able to connect service on the expected service date, it shall promptly notify the applicant of the new expected service connection date.
Current with amendments received through May 15, 2024. Some sections may be more current, see credit for details.
Ark. Admin. Code 126.03.4-3.01, AR ADC 126.03.4-3.01
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