1. A description of review standards and procedures to be used in evaluating proposed, ongoing, or delivered hospital and outpatient medical services;

2. The provisions by which patients, physicians, or hospitals may seek reconsideration or appeal of adverse decisions;

3. The type, qualifications, and oversight of the personnel performing utilization review and case management;

4. The policies and procedures to insure that a utilization review representative is reasonably accessible to patients and Providers five (5) days a week during normal business hours in Arkansas;

5. The policies and procedures to insure that all applicable state and federal laws to protect the confidentiality of individual medical records are followed;

6. Compliance with all relevant provisions of rules and regulations promulgated pursuant to Act 537 of 1989.