7.1 The towing business owner or designated agent shall submit the complaint in written form, with the original being sent to the respective Troop Commander and a copy to the Law Enforcement Bureau Commander. It shall include the following: (1) The specific nature of the complaint, including a detailed recitation of the facts upon which the allegation is based; (2) the name or identity of the ASP employee who has engaged in the alleged conduct which has given rise to the complaint; and (3) any supporting documentation that would establish a basis for the complaint.

7.2 If the complaint is based upon an allegation of missed tow rotation calls, or inequitable assignment, the towing business owner or designated agent shall first examine the Troop Headquarters records before filing a formal complaint. This will provide both the ASP and towing business the opportunity to correct inadvertent omissions in tow assignments.

7.2.A If no resolution is reached, the Troop Commander shall review the complaint information and render a decision. The decision of the Troop Commander may be reviewed by the Bureau Commander. A decision rendered by the Bureau Commander shall be final.

7.3 If the complaint is against an officer, the complaint will follow the normal course of citizen complaints.