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006.05.505-3. Employee Evaluation

AR ADC 006.05.505-3Arkansas Administrative Code

West's Arkansas Administrative Code
Title 006. Department of Finance and Administration
Division 05. Division of Revenues
Rule 505. 1991-10 Tax Advisory Council
Ark. Admin. Code 006.05.505-3
006.05.505-3. Employee Evaluation
Currentness
(a) The job responsibilities of many Revenue Division employees include taxpayer contacts. Some employees have contact with taxpayers that is governed by the Taxpayer Bill of Rights. Other employees have contact with taxpayers that, although not covered by the Taxpayer Bill of Rights, require quality taxpayer assistance. The employee evaluation of each employee having taxpayer contacts shall include the appropriate evaluation standard set out below.
(b)(1) The following standard shall be used for all employees who have contact with the public not covered the Taxpayer Bill of Rights:
The employee shall provide courteous, prompt and helpful service by offering technical assistance when needed, by giving correct information and advice when in their area of expertise, by directing taxpayers to the appropriate office when assistance is needed outside the employee's area of expertise, and by notifying their supervisor of a co-worker's inappropriate treatment of taxpayers.
(2) The following standard shall be used for employees who have contact with the public under the Arkansas Taxpayer Bill of Rights:
i. Allowing taxpayers to record interviews,
ii. Explaining the audit or collection process,
iii. Complying with the taxpayer's request to meet with their personal representative,
iv. Promptly releasing any liens on paid accounts, and
v. Considering all reasonable requests for installment payment arrangements.
Current with amendments received through February 15, 2024. Some sections may be more current, see credit for details.
Ark. Admin. Code 006.05.505-3, AR ADC 006.05.505-3
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